Disabled ExpressLane Account

Directions on what to do when your ExpressLane account is disabled

Last Updated: August 8th, 2024

Repeated Failed Log in Attempts

As a security precaution, if you have more than 10 failed attempts at logging in, your account may become "disabled". If this is the case, wait for an hour and follow the forgot pin procedure. 

If a pin reset does not solve your login issues, contact Enrollment Services to reset your account and they'll issue you a new temporary password. 

Duplicate Email

If you are using an email address that someone else could already be using in their record with Lane, you will not be able to log into ExpressLane. Lane will only allow one person to use an email address. 

You need to contact Enrollment Services and give them a different email address that is unique to your account.

Old Accounts

If you last attended LaneCC more than 4 terms ago, it's likely that your account has been deactivated. Follow the steps within the ExpressLane Account article to reactivate your ExpressLane account or contact Enrollment Services.

Enrollment Services is located in Building 1, First-floor lobby, LCC main campus, and may be reached at the email address Asklane@lanecc.edu. You may phone them at (541) 463-3100

Contact Student Help Desk

The Student Support Desk (SHeD) is temporarily closed to in-person assistance. St...


Student Help Desk Support (SHeD)

The student help desk is located on main campus in the Library (center building).

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