General Moodle Course FAQ

Learn how courses are generated and work throughout the term

Last Updated: August 7th, 2024

How are Moodle courses created?

  • Moodle sections, designation of instructors, CRNs, and student registrations are all created and managed in Banner
  • This information is imported into Moodle.
  • Moodle syncs student registration status several times an hour from that time on.

I am registered but I don’t see my courses, what should I do?

Chances are you are looking for your courses too early. Courses are not visible to students until the beginning of term. 

Once the term has started, if you are not seeing your course, it probably means:

  • The teacher may not be using Moodle for your course.
  • The teacher has not made the Moodle section visible yet

If the term has started and you think you should see your course in Moodle contact your instructor or the Student Help Desk (shed@lanecc.edu).

My instructor doesn’t use Moodle, but can I still get into it?

If your instructor doesn't use Moodle then you will not see their course section when you log into Moodle. If you are an active student you will be able to log into Moodle, but you will only see courses that are visible to all students. 
 

How do I contact my instructor through Moodle?

To contact your instructor through Moodle you can use Moodle Message. This will allow you to ask questions and receive notifications by email when you receive a reply. For more info on sending messages in Moodle, see MoodleHQ's support documentation.
 

Why can’t I see my grades?

Check with your instructor to see if they are using the Moodle grade book. If they are, and you are unable to see your grades, be sure you are looking in the right place. Your grades will now be under the Navigation block under the course you are looking for. If you still are unable to find or see your grade email atc@lanecc.edu.

Contact Student Help Desk

The Student Support Desk (SHeD) is temporarily closed to in-person assistance. St...


Student Help Desk Support (SHeD)

The student help desk is located on main campus in the Library (center building).

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