If you are having problems moving past either the New Student Information Session or New Student Academic Advising portions of your admission process, please contact these departments:
- Inability to clear New Student Information Session - email newstudentinfosession@lanecc.edu
All other registration/billing issues - email AskLane@lanecc.edu or call 541-463-3100.
If you are having problems with the New Student Information Session test, make sure to take a screenshot of the error (ctrl + Print Screen on Windows, command + shift + 3 on Mac) or accurately describe your issue in an email to newstudentinfosession@lanecc.edu
Before contacting the New Student Information Session department, please double-check that you have successfully submitted your New Student Information Session module.
Student Help Desk Support (SHeD)
The student help desk is located on main campus in the Library (center building).
- Self-help resources for students
- Live Support in Zoom
- Email: shed@lanecc.edu
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Phone: 541-463-3333 (please leave a voice message)
Leave your Name, L#, contact information, and the reason for your call and we will contact you.